TCS Walk-In Interview in Bangalore for Service Desk L1 & SME – 12 Openings

Tata Consultancy Services (TCS) is conducting a walk-in interview in Bangalore on 24 October 2026 (Saturday) for Service Desk Agent (L1 Support) and Service Desk Subject Matter Expert (SME) positions. The company has advertised 12 openings across two recruitment listings.

Candidates with 2–8 years of relevant Service Desk experience, depending on the role, can attend the recruitment drive at TCS L-Center, Whitefield, Bengaluru. Both positions require technical support knowledge, with Nexthink experience being particularly important.

TCS Walk-In Interview Summary

TCS Walk-In – Service Desk Agent (L1 Support)

TCS is hiring Service Desk Agents to provide first-level technical support through voice, chat, email, and service portals. Selected candidates will troubleshoot user issues involving Windows, Microsoft 365, Outlook, Teams, VPN, Active Directory, and endpoint connectivity.

The role also involves managing incidents and service requests through ServiceNow, monitoring endpoint health using Nexthink, updating support tickets, and escalating complex technical issues.

Experience: 2–4 Years of relevant Service Desk experience (the listing summary shows 0–4 years).

Qualification: Any Graduate

Openings: 6

Salary: Not Disclosed

Mandatory Skills: Service Desk support, Nexthink, ServiceNow, Windows 10/11, Microsoft 365, Active Directory/Entra ID, VPN troubleshooting, remote support, and incident management.

TCS Walk-In – Service Desk SME

TCS is also recruiting experienced Service Desk Subject Matter Experts to handle complex technical escalations, guide L1 support teams, and improve IT service delivery.

Selected candidates will monitor endpoint health, coordinate with L2/L3 teams, review ticket quality, track service performance, and support automation and continuous improvement initiatives.

Experience: 6–8 Years

Qualification: Any Graduate

Openings: 6

Salary: Not Disclosed

Mandatory Skills: Strong Service Desk experience and hands-on Nexthink expertise. Candidates should understand technical escalations, endpoint troubleshooting, ITIL processes, SLA monitoring, and incident management.

The detailed job description also mentions Bangalore and Chennai as possible work locations, although this walk-in interview takes place in Bangalore.

TCS Bangalore Walk-In Interview Details

Both recruitment listings mention the same interview date, time, and TCS L-Center venue in Whitefield.

Eligibility Criteria and Important Instructions

Candidates applying for the L1 Support position should have 2–4 years of relevant IT Service Desk experience, as specified in the detailed job description. Although the Naukri summary shows 0–4 years, the role description specifically requests experienced candidates.

For the SME position, applicants must have 6–8 years of relevant Service Desk experience, including practical knowledge of Nexthink. Candidates should be prepared to discuss technical troubleshooting, incident handling, escalations, and service management processes.

Applicants should carry an updated resume, valid photo identification, educational certificates, and relevant experience documents. Candidates should verify their eligibility and interview arrangements before visiting the venue.

Freshers are not specifically invited in the detailed requirements for either position.

For more updates on TCS walk-in interviews in Bangalore, IT support jobs, Service Desk vacancies, and upcoming IT recruitment drives, visit WalkinsInBangalore.in.

Stay Connected: Join our WhatsApp and Telegram channels through the links on our website for daily Bangalore walk-in job updates.