ResultsCX is conducting a walk-in drive in Bengaluru for Customer Support Associates in its US Healthcare Voice Process. The role involves speaking with customers in the US healthcare ecosystem and helping them with queries related to healthcare services, pharmacy support, claims, grievances and appeals.
This is a voice-based healthcare BPO role, so candidates should be comfortable handling calls, understanding customer concerns and explaining information clearly. Proper documentation of every interaction is also important because healthcare processes involve sensitive customer and patient information.
The opening is available for freshers as well as candidates with up to 4 years of experience. Candidates with healthcare BPO experience can apply, while freshers with good English communication and the ability to learn US healthcare processes may also be considered. A typing speed of 28 WPM with 98% accuracy is required.
Job Summary
| Details | Information |
|---|---|
| Company | ResultsCX |
| Job Role | Customer Support Associate |
| Process | US Healthcare – Voice |
| Experience | 0–4 Years |
| Qualification | Not specified |
| Salary | ₹3 – ₹4 LPA |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Location | Bengaluru |
| Openings | 550 |
| Shift | Rotational shifts |
About the Role
As part of the US Healthcare voice team, you may handle inbound and outbound customer calls and assist with healthcare-related concerns. Depending on the process, interactions can involve patient support, pharmacy-related queries, insurance claims, grievances and appeals.
The role requires good English communication, patience and attention to detail. Customer information has to be handled carefully, and interactions need to be recorded accurately in the company’s systems. Basic knowledge of MS Office and CRM tools can be useful.
Candidates should be prepared for a rotational shift schedule, with the shift window mentioned as 3:00 PM to 10:00 AM. Week-offs will also be rotational. Healthcare-related customer support experience is useful, but the listing also allows freshers to apply.
Walk-in Details
| Details | Information |
|---|---|
| Walk-in Dates | 4th August – 1st November 2026 |
| Time | 9:30 AM – 5:30 PM |
| Venue | Vajram Esteva, Ground Floor, Devarabisanahalli, Bellandur, Bengaluru, Karnataka – 560103 |
| Contact Person | HR Guna |
| Contact Number | 8660665672 |
Candidates attending the drive should be prepared for a voice-process assessment and communication evaluation. The role is particularly suitable for candidates looking to enter or continue in the US healthcare BPO and healthcare customer support industry.
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