Infosys BPM is conducting a weekend walk-in drive in Bengaluru to hire fresh graduates for International Customer Support Associate and Service Desk Associate roles. This hiring is open for candidates with 0 to 1 year of experience, making it a good opportunity for freshers who want to begin their career with a global IT and business process management company.

The selected candidates will work with international customers and gain experience in customer communication, problem-solving, and business operations. Depending on your educational background, you can apply for either the Customer Support role or the Service Desk role. Both positions offer structured training, career growth, and exposure to global clients. Customer Support role is for Non-IT background candidates. And Service Desk role is for IT graduates.

Please note that only the candidates with 0 to 1 year of experience can attend the interview. And Post Graduate students are not eligible.

Job Summary

International Customer Support Associate

This role is designed for graduates who enjoy communicating with people and solving customer issues. You will interact with international customers over voice calls, understand their concerns, answer questions, and provide suitable solutions while maintaining high service quality.

The work focuses on creating a positive customer experience through professional communication and timely issue resolution. You will also learn how global customer support operations work and develop strong communication and interpersonal skills.

Who Can Apply?

• Any Full-Time Non-IT Graduate
• Freshers or candidates with less than 1 year of experience
• Excellent spoken and written English
• Comfortable working in rotational and night shifts
• Willing to work from the office

Service Desk Associate

The Service Desk Associate role is suitable for graduates from IT-related backgrounds who want to start a career in technical support. Instead of software development, this role focuses on helping users resolve day-to-day technical issues through voice support.

You may assist customers with login issues, password resets, basic hardware or software problems, application access, system troubleshooting, ticket creation, and incident tracking. It is an excellent entry point into IT support and enterprise service management.

Who Can Apply?

• B.E., B.Tech, BCA or other IT-related graduates
• Freshers or candidates with less than 1 year of experience
• Good technical understanding and communication skills
• Comfortable with rotational and night shifts
• Ready to work from the office

Skills Required

Candidates applying for either role should have:

• Excellent English communication skills
• Customer-focused attitude
• Good listening and problem-solving ability
• Basic computer knowledge
• Confidence to speak with international customers
• Ability to work in a fast-paced team environment
• Professional behaviour and willingness to learn
• Flexibility to work rotational shifts and night shifts

For the Service Desk role, basic knowledge of operating systems, networking concepts, ticketing tools, and troubleshooting will be an added advantage.

Documents to Carry

Please carry the following documents for the walk-in interview:

• Updated Resume
• Government Photo ID (Aadhaar/PAN/Passport/Voter ID)
• 10th Marksheet
• 12th Marksheet
• Graduation Marksheets
• Consolidated Marksheet (if applicable)
• Provisional Certificate
• Degree Certificate
• Original documents for verification

Walk-in Date, Time & Venue